Multiple Job Openings at Shoregate Hotels (Batch 3)

Location(s):          Lagos                                 |           Job Type:            Full-time

Qualification:      BA/BSc/HND                    |           Experience:         2-3 years

Deadline:             Not Specified 

A).  HOUSEKEEPING SUPERVISOR

Job Purpose

Responsibility for others:        Housekeeping staff, cleaners, and laundry staff

The overall purpose of the job:     To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the housekeeping and laundry department efficiently to maintain standards and control costs.

MAIN DUTIES AND RESPONSIBILITIES

1. To ensure standards of cleanliness, hygiene and tidiness in all Bedrooms /corridors /function rooms /public areas are maintained:

a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming, mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service rooms.

b) Ensuring the upkeep of vacant rooms.

c) Replenishing brochures and paper goods throughout the bedrooms/hotel. d) Maintaining an orderly storeroom and trollies.

2. To ensure customer satisfaction is maintained by:

a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.

b) Ensuring guest property left behind is logged and stored in a secure location for lost property.

c) Resolving any guest problems or complaints when possible and ensuring management is kept informed.

d) Actioning any maintenance requests in order to comply with the hotel’s established quality standards and ensure guest satisfaction.

3. To set and maintain standards of service commensurate with the standing of the hotel:

a) Managing a stock control and ordering system to ensure availability of stock and cost control to maintain costs to a minimum.

b) Attending any appropriate off and on the job training courses.

c) Wearing a clean and suitable uniform and name badge at all times.

d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues at all times

4. To ensure the department is operated within the Legal Framework by:

a) Immediately reporting and documenting to management any observed or known safety hazards, conditions or unsafe practices and procedures.

5. Carrying out any other duties as may be reasonably required by management

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel management or another related field. Computer Knowledge and experience in MS office programs

EXPERIENCE:

Minimum 2 to 3 years hotel work experience in a similar role.

Method of Application

Interested and qualified candidates should click here to apply

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B).    FOOD AND BEVERAGE SUPERVISOR

Position summary

Supervise the daily operations of food and beverage outlets and services including food quality, customer satisfaction, associate schedules and their performance in accordance with established restaurant and guest service standards.

Essential Job Functions

• Monitor product quality and guest satisfaction in food and beverage outlets and services, ensuring food quality is consistent, appealing, and prepared to guest specifications.
• Ensure the restaurant and other F&B services comply with sanitation and safety standards for guests and associates.
• Interact with guests to obtain feedback on the quality of service and food in the outlet.
• Perform service functions during periods of high volume or staffing shortages.
• Assist with maintaining proper par levels and inventories of food and beverage supplies such as linen, glassware, silverware, china, condiments, etc.
• Ensure staff abides by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Ensure all equipment is in working order; report malfunctions and follow up on repairs.
• Perform other duties as requested by management.

Position Requirements

• Minimum one year of experience in supervisory role in a restaurant or banquet setting, coupled with food service background at a server level required.
• Knowledge of bar service and liquor inventory controls required.
• Requires good communication skills, both verbal and written.
• Ability to supervise subordinate staff, including but not limited to assignment of duties, evaluating service and taking disciplinary action when necessary.
• Knowledge of hotel food and beverage operations.
• Knowledge of food and alcoholic beverages.
• Knowledge of food service techniques and cost controls such as manpower, productivity, food cost and other expenses.

Method of Application

Interested and qualified candidates should click here to apply