Multiple Job Openings at Shoregate Hotels (Batch 2)

Location(s):          Lagos                                 |           Job Type:            Full-time

Qualification:      BA/BSc/HND                    |           Experience:         5 years

Deadline:             Not Specified 

A).   GENERAL MANAGER

Job Summary

The General Manager is responsible to manage property operations on a day to day basis to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control. Coordinates, directs and manages the staff and everyday hotel operations to achieve profitability, guest satisfaction and efficiency while maintaining standards set by the company assuring 100% guest satisfaction. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following (other duties may be assigned):

•  Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and employees. 

Financial and Sales

•  Responsible for preparation of property budget and forecasts. 

•  Manages labor standards and property level expenses to achieve maximum flow through to the bottom line profit. 

•  Explains and manages financial activities. Reconcile all financial accounts. 

•  Monitors collection of in-house guest balances and direct bill receivables, commission payments by vendors, and issuance of refund checks. 

•  Participates and monitors monthly inventory of supplies and equipment. Ensures purchases made are within budget and by approved vendors. 

•  Works with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, taking reservations and compiling reports. 

•  Identifies and seeks out potential business in local market. Maintains relationships with local companies and key people to increase Shoregate’s visibility within the local market. 

•  Coordinates and implements sales and marketing activities of the property. 

Guest Satisfaction 

•  Promotes 100% guest satisfaction throughout property. Instills the 100% guest satisfaction objective to all employees. 

•  Ensures that all guest related issues are resolved in a manner consistent with the company’s goals and objectives. 

Employee Management 

•  Recruits qualified applicants. Trains employees in accordance with company standards. 

•  Motivates and gives direction to all employees. 

•  Communicates all policies and procedures to entire staff. Conducts regular meetings to provide various information including company communications, policy reviews, local property activities, goals, etc. 

•  Adheres to federal, state and local laws employment related laws and regulations. 

•  Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information, required Federal and State postings, etc. 

•  Conducts coaching/counseling sessions; performance evaluations; prepares performance improvement plans, disciplinary documentation; conducts terminations. 

•  Ensures that employee related issues are resolved in a manner consistent with company policies. 

•  Performs duties in all aspects of hotel operations whenever needed. 

Property Appearance 

•  Inspects and documents repairs and cleanliness of property to ensure optimum upkeep and repair, room cleanliness and overall property appearance. 

Miscellaneous 

•  Serves as “Manager on Duty” . 

•  Provides other relief or back-up duties as needed at the hotel including front desk coverage, housekeeping, and other duties to ensure the optimum operation of the property. 

SUPERVISORY RESPONSIBILITIES: 

•  Directly manages the hotel staff on a daily basis; supervises all employees on the Property. Is responsible for the overall direction, coordination, and evaluation of this unit. 

•  Carries out management responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

REQUIREMENTS

EDUCATION and/or EXPERIENCE: 

• A minimum of 5 years’ experience in hotel and catering field with at least 3 years in a managerial position of a 4 star hotel. 

• BSC/HND/ BA

LANGUAGE SKILLS: 

Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients, and other employees of the organization. Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property. Conversational Spanish would be beneficial. 

ORGANIZATION AND TIME MANAGEMENT SKILLS: 

Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines. 

COMPUTER SKILLS 

Basic knowledge of computers and software including ability to use e-mail, word processing, and spreadsheet software. 

Method of Application

Interested and qualified candidates should click here to apply

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B).  ACCOUNTANT

Department:      Finance & Accounting

Reports to:        General Manager

Overall objectives

To be responsible for the hotel’s accounting and financial management requirements. Managing the accounting department, procurement function and electronic data processing systems. To provide the general manager and unit management team with meaningful and timely information on the status of the hotel’s performance. To assist proactively with cost containment, revenue enhancement, profit improvement opportunities and safeguarding of the company’s assets.

Requirements

·         Must be a chartered accountant

·         Minimum of 5 years’ experience in related industry

·         Prior experience with invoicing and customer relationship management

·         Good knowledge in use of hotel accounting/billing software.

Main duties

Records

To maintain proper and complete accounting records of the hotel.

To ensure that the accounts, records and transactions of the hotel are accurate and correct at all times.

Safeguarding of assets

To implement all necessary controls to safeguard the assets of the hotel.

Financial reports

To prepare and interpret the financial statements and reports of the hotel.

Management information

To provide financial information to management as tools for maximizing profits and planning for the future. Reports which should stimulate management action.

Budgets and forecasts

To compile, together with the other executives, budgets and forecasts covering all activities of the hotel.

To compile treasury/cash flow forecasts for the business.

Controls and procedures

To ensure that the established controls and procedures in respect of the controller’s areas of responsibility are being complied with at all times.

Electronic data processing systems

To ensure that the hotel’s computer systems and their software are fully utilized, well safeguarded and properly maintained.

To implement future changes/additions to the electronic data processing systems of the hotel.

Cashiers

To ensure that there are, at all times, proper procedures and controls for the guest cashiers and other cashiers in the hotel, notwithstanding the fact that these areas are not the direct responsibility of the controller.

To ensure proper controls for F&B cashiers.

Purchasing, receiving and stores

To ensure that there are, at all times, proper procedures and controls for purchasing, receiving, stores and requisitioning.

Stocktakes

To ensure that physical inventories of all supplies are being taken on a monthly basis and of all operating equipment on a quarterly basis.

Credit and collection

To ensure that the hotel complies with the established credit and collection procedures, with particular attention to front office, group and meetings/banqueting processes.

Expenditures To check and approve expenditures (via purchase requests, expenditure approval forms and purchase orders) in accordance with established procedures. Payments To approve and sign payments in accordance with established procedures. Bank accounts To ensure that bank account statements are checked on a daily basis. To ensure that bank accounts are reconciled each month. Income audit To ensure that all revenue due to the hotel is properly accounted for and reconciled. Receivables To ensure that all receivables are collected within the hotel’s credit periods. Accounts payable To ensure that payments are made for all goods and services on a timely basis. To ensure that all payments are adequately supported by documentation, properly coded and properly authorized. To ensure that suppliers’ accounts are reconciled to the hotel’s records on a regular basis. Payroll To ensure that payments are properly calculated, authorized and paid on a timely basis to employees. To ensure returns, declarations and administration are properly handled concerning Inland Revenue, Pension Trustees and other relevant bodies. To ensure that proper deductions are made at all times for PAYE, NI, pensions and other relevant items. Inventories To ensure that proper records are kept for all inventory items. VAT To ensure that payments and returns are made accurately and on a timely basis to Customs and Excise in respect of value added tax. To ensure that compliance is continuous and that refunds are appropriately kept for inspection by external bodies. General ledger To ensure that all revenue and expenditure are properly recorded in the general ledger. To ensure that all balances are reconciled on a regular basis. General cashier To ensure that disbursements made by the General Cashier are properly authorized and adequately supported by documentation. To ensure that the float of the General Cashier is verified daily. Contracts To keep and safeguard the hotel’s contracts and agreements. Auditors To liaise with internal and external auditors in compliance with the company’s requirements. Insurances To assist in the renewal of insurances. To administer insurance claims. Corporation tax To provide information required for the preparation of corporation tax computation. Statutory accounts To assist in the preparation of the year end statutory accounts. Other areas of responsibility Banks, borrowings and loans Insurance renewals Property taxes Licences Rental of space Auditors (external and internal) Pensions Corporation tax Company secretarial matters

Method of Application

Interested and qualified candidates should click here to apply