Multiple Job Openings at Shoregate Hotels (Batch 1)

Location(s):          Lagos                                 |           Job Type:              Full-time

Qualification:      BSc/HND                           |           Experience:         3 years

Deadline:             Not Specified 

A).      ACCOUNTING STAFF

Job Summary

The Accounting staff supports the Accountant in performing administration department procedures: registering house invoices, maintaining ledger bookkeeping entries, reconciling accounts according to hotel schedules and forwarding financial analyses to appropriate recipients. 

Duties and Responsibilities

•  Assist in the timely billing of accounts. 
• Maintain a filing system for account receivable records. 
• Assist in balancing daily transfer to city ledger and post, edit and update to accounts receivable system. 
• Assist in the reconciliation of accounts. 
• Respond to and resolve account queries. 
• Collate suppliers’ documentation for processing. 
• Ensure all invoices have the appropriate documentation attached and approvals prior to processing. 
• Process all invoices and statements. 
• Record and process payments of goods and services. 
• Maintain a filing system for accounts payable records. 
• Maintain clear lines of communication with outside companies to ensure timely and accurate supply of goods and services.
• Check arithmetic accuracy and invoices. 
• Assist in reconciling the weekly purchase log. 
• Prepare cheque run for approval on a weekly basis. 
• Reconcile supplier statements with established records and report any discrepancies.

REQUIREMENTS

• BSC/HND in Accounting
• Minimum of 3 years’ experience in a similar role.
• Competence in Microsoft office products, most especially Excel and accounting software programmes

 Method of Application

Interested and qualified candidates should click here to apply

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Location(s):          Lagos                                 |           Job Type:             Full-time

Qualification:      BSc/HND                           |           Experience:         2 - 3 years

Deadline:             Not Specified 

B).      FRONT OFFICE SUPERVISOR

Position summary:

As a front office supervisor, you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

 DUTIES AND RESPONSIBILITIES:

1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9. Adhere to company credit limit  / floor limit policies.

10. Allocate rooms to expected arrivals after checking the guests preferences and special requests.

11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

12. Cross Check all billing instructions to make sure they are correctly updated 

14. Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

15. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

16. Performs other duties as assigned, requested or deemed necessary by management.

17. Ensure Front office log book and hotel log book is always updated and actioned upon.

18. Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.

19. Participate in hotel committees and task force assignments.

20. Assist all departments in servicing the guests during high volume periods.

PREREQUISITES:

A positive attitude and excellent communication skills.

The experience of motivating and leading a winning team.

Ability to remain calm whilst under pressure. 

EDUCATION:

Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel management or another related field. Computer Knowledge and experience in MS office programs.

EXPERIENCE:

Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in a hotel.

 Method of Application

Interested and qualified candidates should click here to apply