Customer Service Job at the British Council

The British Council is the world's leading cultural relations organization and creates opportunities for people in the UK and worldwide to understand each other, to work together and learn from one another. We see this as crucial to building secure, more prosperous and sustainable futures for us all. We build trust and understanding between different countries and cultures and develop strong international links that are of benefit to people in Britain and the rest of the world.

We are recruiting to fill the below position of:

Customer Service Officer

Location(s)

:        Abuja                    |     Job Type: Temporary contract (Mar 2016 – Sept 2016)

Qualification:      BA/BSc/HND           |      Experience:          5 years

Deadline:               5^th February 2016

Job Field:               Customer Care

British Council is seeking an energetic and enthusiastic customer service professional to support the achievement of country plan objectives in Abuja and all Nigeria by delivering customer services. To maintain them at the highest professional standards as set out in the British Council's EQS (Examination Quality Standards) and by the IELTS Partners.   

See the role profile for more information on role accountabilities.  

Applicants must have experience:

Dealing with customers and enquiries in a service environment and providing service within quality standards. 

Working quickly and accurately to tight deadlines. 

Experience of handling and reporting on payments from customers.

Relevant documents 

• Role Profile.pdf
• BC Core Skills.pdf
• BC Behaviours.pdf

Method of Application

To apply, visit British Council Career Page