Vacancy at Etisalat Nigeria | Manager.Technical Support

Region:                 Sub Saharan Africa

Country:               Nigeria

Location:              Abuja

Job Type:              Full-time

Closing date:       Not Specified

Etisalat, is a multinational UAE based telecommunications services provider, currently operating in 15 countries across Asia, the Middle East and Africa.

Etisalat Nigeria is recruiting for Manager. Technical Support

Job Summary

       

• Identify and review gaps on all processes within the technical team, measuring suitability, KPIs and enforce proper utilization
• Provide the support in review of internal activities. Providing the required assistance for the internal audit team, and follow-up of recommendations.
• Responsible for Vendor Performance and Quality index measurement and reporting across the Technical unit

Principal Functions      

• Manage the conduct of periodic process reviews cross the technical department with user groups
• Manage all ERM initiatives across the QoS and Technical Support units
• Manage and provide the required support for the Internal Audit unit in conducting internal Audits, exit meetings, following up on audit points and ensuring timely closure
• Support as business analyst for identified process gaps within Technical unit
• Support Technical SMEs in developing identified process across the business unit
• Periodically review the utilization of processes within technical units.
• Engage with Technical SMT as a business analyst on continuous operational efficiency
• Set up and report on Vendor management Performance periodically, with cross departmental focus
• Provide support on Company QoS Improvement Programs

Job Requirements

Minimum required experience:      6 years

Desired courses:                                  Not Specified

Desired skills:                          Process Design | Data Gathering and Analysis | Teamwork | Integrity | Communication | Problem Solving

Other requirements:

Educational Requirements:              First degree from  a recognised University

Experience, Skills & Competencies  

• Six (6) to Eight (8) years work experience with at least three (3) years in supervisory role
• Data Gathering and Analysis
• Process design
• Problem Solving
• Communication
• Change Management
• Passion for Excellence
• Integrity
• Empowering people
• Growing people
• Team work
• Customer Focus

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